Privacy policy

FlyLine Inspect ("we") helps theatrical rigging companies keep records of the venues they inspect: line sets and rigging, inspections, deficiencies and repairs. This page explains what we store and why. We don't sell your data and we don't show ads.

What we store

• Your account: your email address and a securely hashed password, handled by Amazon Cognito.
• Your company's records: company name, report logo and footer, venues with their client, address and contact details, rigging items and line sets, inspections and their line set checks, deficiencies with photos and quotes, repair visits, internal venue notes, and who on your team did what. Deficiency photos and your logo are kept in private storage and shown only through short-lived links. Venue contacts you invite see only their own venue, and never your internal venue notes. A report link you share can be opened by anyone who has it, until you make a new one or delete the inspection.
• Page-view analytics: the page you visited, the referring site, your browser's user agent, rough location when available, and a one-way hash of your IP address that changes daily. We never store your raw IP address.
• Feedback you send us, with your email if you give it.
• Billing: payments are processed by Stripe. We store your Stripe customer and subscription IDs and your plan, never your card number.

Cookies

We use only first-party cookies: one to keep you signed in, and two random IDs that count visits and sessions. No third-party tracking or advertising cookies.

Who processes your data

Amazon Web Services (hosting, database, sign-in), Stripe (payments) and Resend (email). Each processes data only to provide its service to us.

How long we keep it

Your company's records stay until you delete them or ask us to close the account. Analytics are kept in aggregate form for as long as they're useful.

Your choices

You can export your venues and deficiencies to CSV, and print any inspection report, at any time. To get a copy of everything, correct something, or delete your account and company data, contact us and we'll handle it within 30 days.

Contact

Questions about privacy: use the feedback form.